We here at Posh Hair Bows are confident in our products and stand behind them 100%.  We use the highest quality materials and leading industry techniques that create products that are of the best quality on the market.  Please keep in mind that our products are handmade at the time of your purchase.  For this reason, we ask that you be sure you are ordering what you want.  If a return is needed, we will be happy to discuss this with you.  If a return or replacement is given that is not as a result of a defect in quality, there will be a 20% re-stocking fee.  Of course, any defects in the quality of your product will warrant a refund or replacement, no questions asked.